Charleston, W.Va. – The West Virginia Secretary of State’s Office is making it even easier for business owners to get in touch with a business and licensing specialist.

Now a business owner doesn’t even have to pick up the phone. Help is available with just the click of a mouse.

A business owner can now be connected to a one-on-one online help chat session with a business and licensing specialist in Charleston. The online help chat launched last week, and has already helped dozens of business owners with questions like how they can start a business in West Virginia to how they can set up an account with the online portal

“This feature is designed to help business owners get the answers they need when they need them, and in a manner that is easiest for them,” Secretary of State Natalie E. Tennant said. “More and more business owners are looking to do as much as they can because it saves them time. And if it saves them time, it saves them money. I’ve always said we here in the Secretary of State’s Office want to help business owners focus on their product and not a stack of paperwork, and this is definitely going to help them do that.”

The online help chat is available on the Secretary of State’s Business and Licensing section. At least two business and licensing specialists will be available to answer questions Monday through Friday from 9:00 AM to 11:00 AM and 2:00 PM to 4:00 PM.

To access the online help chat, go to the Secretary of State’s website at Then click on the “Business & Licensing” tab. Once you have accessed the Business and Licensing section, the online help chat icon is on the left side of the screen.

“Of course, for some people a face to face conversation is still their top choice. So if people want to visit or call the Secretary of State’s Office with a question I encourage them to do that. We are here to help them,” Tennant said.

The online help chat continues Secretary Tennant’s goal of making state government more open and engaging. Her office has also promoted the use of webcasting to show how state government works and has a growing social media presence on websites such as Facebook, Twitter, and YouTube.